00:36 - On the surface, the issues looked like performance gaps and missed expectations.

01:03 - Learning complex systems without a clear sequence creates unnecessary strain.

01:35 - Constant availability was prioritized over focused learning time.

01:59 - Early-stage learning was treated as a final verdict instead of a process. 

02:23 - Similar outcomes across multiple hires point to something systemic. 

02:53 - Speed of response became the metric instead of quality of progress. 

03:16 - Strong people struggle when the system does not allow them to succeed.

03:41 - Capability does not disappear, but it can be hidden by poor conditions.