00:35 - The hub and spoke system forces every decision to pass through you, slowing the entire business down. 

01:02 - Filters give your team clear rules so they can act without asking for permission. 

01:15 - A refund filter or budget filter lets team members resolve common situations instantly.

01:29 - Your inbox gets quieter and your team moves faster without waiting for you.

01:41 - There’s a complete set of filters that make a lean, high-profit operation possible.