02:10 - Everyone has encountered difficult people at work and in life, so this podcast topic is something relatable.

04:50 - Books have helped Lloyd learn communication techniques like active listening for handling difficult people.

06:30 - The dominating, confrontational boss is a classic example of the “Tank” personality.

10:40 - The “Sniper” throws out snide remarks but avoids direct confrontation.

12:16 - Drawing out feedback from a "Nothing Person" can be quite a challenge.

16:08 - The obstruction and negativity of a "No Person" can be overcome by involving them in solutions from the outset.

20:23 - How do you coach a "Whiner" to move beyond constant complaints and start contributing actionable solutions?

27:32 - A "Yes Person," overcommits but fails to deliver, and must be coached toward honesty and reliability.

29:48 - Is it possible to train out challenging behavior like over-agreement and avoidance in some types of difficult people?