01:40 - Productizing services can make them more scalable and sellable.

03:40 - Avoiding distractions and staying focused on one’s core strengths is key to successfully building a business online.

06:31 - Prioritizing top performers helps your business maximize its potential and effectiveness.

09:54 - Identifying process ownership creates accountability and consistency in operations.

12:12 - Successful automation in practice shows how efficiency can be increased with the right systems.

13:51 - Having an effective sales is important in building a scalable business.

17:33 - A system-based business points to the need for processes that operate without the founder.

22:02 - Clients ideally should be loyal to the business rather than individual employees, increasing the lifetime value of a customer.

24:01 - Selecting the right business model, such as a subscription model, can provide stable and recurring revenue.

29:02 - Placing a key person between you and your team can streamline operations and free up the founder to focus on growth strategies.

33:00 - An external perspective can help identify overlooked opportunities for improvement and help exit planning for business owners.