John Wanamaker built a famous department store in the 1870s designed to embrace his Christian values. Although Wanamaker was very focused on his customers, he did not overlook his employees. John Wana

I was struggling with a decision about taking on a new work assignment. The project seemed interesting, but the team seemed to be in disarray, there was no clear executive sponsor, and it was unclear

In the 1870s, John Wanamaker built a famous department store designed to embrace his Christian values. Wanamaker constantly innovated new marketing ideas, but one expensive idea was the Wanamaker Orga

Prior to 1871, Americas retail stores relied on individual price negotiations with each customer. In October of 1871, Philadelphian merchant and Quaker, John Wanamaker, instituted the one price syste

Jason tells of a period early in his work life, when he worked in food service. One feature of that experience was that he frequently came home smelling like the food from the restaurant. Later in his

Even if youre not a CEO, at any level you can still have incredible influence on your team. A recent Harvard Business Review article titled, Every Team Needs a Super-Facilitator, highlights longtim

An online scammer used the email address of one of Phils customers to order $325,000 of computer equipment. Once the computers had been shipped, Phil discovered that the transaction was a scam. Again

When Kathy and I were younger, we participated in a Bible study on marriage. One point made in the study was that women desire to be loved, while men desire respect. Although that may be true, I believe that all people desire respect. A definition of resp

Weekly, my wife, Kathy, calls business leaders to ask how our team can pray for them. A common request has become, Please pray for my son or daughter. They have severed relationships with us over pol

Mark owned a chain of dry-cleaning stores. One day Mark discovered a valued employee had been stealing money from his business. His initial reaction was anger and a desire to fire her. But Mark decide