A mini lecture on how to be a better listener.

Someone asks, "What do you do?" What do you say?  Most people wing it. That's a tragedy because a good explanation of what you do invites prospects to care and motivate them to want to learn more. The

How do you deal with a rude or angry person? Spoiler alert, don't be rude or angry back.

Charlotte Johnson on how she consistently hits quota.

The reason why selling makes you feel anxious. (And the way out.)

How to leave a LinkedIn voicemail that motivates prospects to respond.

Hear my thought process for writing good cold emails.

Fifteen seconds into a cold call, you hear, 'Send me an email." Here's how to respond.

Why prospects are skeptical of salespeople (and how to make them more comfortable).

When prospects ask what the price is, do you tell them the price? Do you wait? Does it depend? Here's my take.