"So what did I learn from this incredible role sitting out there for four hours straight?"

In this episode, Heather shares her experience working behind the scenes at the Australian Hair Fashion Awards, highlighting the fast-paced and high-pressure environment of event management. She discusses the importance of timing, being helpful, concise communication, and acknowledging team efforts. 

Heather emphasises the need for presence and mindfulness during events, as well as the value of taking notes for future improvements. She concludes with a reminder of the power of genuine compliments and human connection in both personal and professional settings.

Takeaways

• 
  
• Timing is very important.
  
• Be helpful, always ask what is needed.
  
• Only say what is needed.
  
• Acknowledge the team when they do good things.
  
• Take deep breaths and be present.
  
• Don't rush, pay attention to what's happening.
  
• Take notes on areas for improvement as they happen.
  
• People are people, ultimately.
  
• A genuine compliment can go a long way.
  
• Don't hold your kind thoughts inside.
  

At a glance…

00:00 Behind the Scenes at the Australian Hair Fashion Awards

11:12 Key Lessons from a High-Pressure Event

 

See Transcript

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