What It Means
The Secret To Transformational CX Design: Your Org Chart
November 21, 2019
What does it take to design truly transformational, human-centric customer experiences? On this episode of What It Means, Bank of America’s Rachel Kobetz shares her insights.
Each week, the What It Means podcast invites Forrester analysts to discuss the latest trends and challenges to help business and technology leaders make bold decisions and become truly customer-obsessed. Topics range from tech-driven innovation and CX des
Visit Podcast Website
RSS Podcast Feed
Subscribe
Share
Add to MyCast