What It Means
CX: Catering To A Creature Of Habit (Live)
July 05, 2018
Senior Analyst TJ Keitt explains the importance of habits in customer experience design and how brands should use them to develop a loyal customer following. Featuring: TJ Keitt, Senior Analyst Show Notes:
Each week, the What It Means podcast invites Forrester analysts to discuss the latest trends and challenges to help business and technology leaders make bold decisions and become truly customer-obsessed. Topics range from tech-driven innovation and CX des
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