In working with Leaders and their teams, it is fascinating to observe the number of people who see themselves as being highly emotionally intelligent, and yet their behaviour indicates there are significant gaps. In today’s episode, I discuss the 4 categories of Emotional Intelligence, based on the work of Daniel Goleman, and then delve into the one skillset that I believe will elevate your influence more than anything else. It may sound easy, but it is certainly not easy to do for many people.