Have you ever stopped and wondered why it is that some leaders seem to extract amazing levels of performance out of their team, and yet a similarly experience and credentialed leader struggles? Is it knowledge, is it luck, or does the leader have better people? Very often, the difference is the leader extracting more potential from their team has a much higher level of behavioural flexibility, and hence an ability to flex their communication style, adapt quickly to situations, and communicate on a completely different level and hence drive significantly better results.