At some stage, we will find ourselves having to have a difficult conversation - whether it be with a team member, our Manager, a Director, or even a customer. For many people, if they had a choice, they would rather avoid that conversation and hope that the 'issue' simply blows over. We must understand that difficult conversations are inevitable - and to conduct them successfully will take understanding, empathy, patience, and a professional approach. We need to learn to lean in to these conversations.