In this episode of The Exceptional Sales Leader Podcast, I am joined by lifetime entrepreneur Joseph Incrocci as he takes us on a journey of business leadership and sales excellence. Joseph, an 82-year-old dynamo from Chicago, shares his insights from growing and selling two multi-million-dollar companies. He reveals vital lessons from his storied career, culminating in his latest book, which provides actionable strategies for business growth. Listeners are treated to a candid look at Joseph’s fearless approach, underscoring the importance of risk, resilience, and the relentless pursuit of improvement. Joseph’s journey is a testament to enduring business principles, and this episode offers a deep dive into his strategies for sustainable growth and customer satisfaction. The conversation includes tips on managing cash flow, emphasising the role of relationships in sales and business success. Joseph introduces the idea that the most significant sales begin after the first sale is made, stressing that a great product isn’t enough if it doesn’t come with exceptional service and follow-through. As both a leader of character and a whip-smart strategist, Joseph underscores the significance of handling problems swiftly and speaks about the concept of net promoter scores as a measure of customer loyalty. Whether you’re a seasoned sales leader or new to the game, Joseph’s insights are a must-listen.

To connect with Joseph and to learn more about what he does, please go to:

LinkedIn – https://www.linkedin.com/in/c-joseph-incrocci-60002628/

Website – https://www.incrocciconsulting.com/