In this episode of the Exceptional Sales Leader Podcast, I chat with empathy expert & author, Daniel Murray, to delve deep into the essential role of empathy in leadership. We explore why leaders need to balance the reliance on data with understanding the complex motivations and emotions driving human behaviour. Through Daniel’s impactful anecdotes and compelling narrative, the discussion centers on the misunderstood nature of empathy in business settings. While many view empathy as a soft skill, Daniel robustly argues for its importance in risk management and sustainability of organisational culture. With a new book The Empathy Gap soon to be released, Daniel shares exclusive insights into his empathy-building framework, outlining a structured yet adaptable approach to nurturing this vital leadership trait. The episode challenges archaic beliefs, asking whether leaders prefer simply ticking spreadsheet boxes or inspiring meaningful, performance-enhancing human connections. This is a must listen episode for leaders committed to becoming exceptional.

To connect with Daniel and to learn more about what he does, including ordering a copy of his book, The Empathy Gap, released on July 30th, please go to:

LinkedIn – https://www.linkedin.com/in/daniel-empathicconsulting/

Website – https://danielmurray.au/

Book – The Empathy Gap – https://theempathygap.com/