The way you deal with problems and situations is a big part of your day. Having a plan is the first step in problem solving and problem solving in 5 easy steps is what this episode is all about! We never want to have problems, but when they come up...

Create massive amounts of value in your life

We all want to be better and do better in our lives. Episode 41 gives you three great tips on how to be a happier more successful you. There are three things that you can do for improvement. Those three key ingredients are time management, time for...

Your purpose is to create greatness in your life so that you can inspire those that are around you. Episode 40 is all about helping yourself so that you can create greatness in others. What are you doing today to create a better tomorrow? Have you...

Do you have a great relationship with the people that are around you? This episode is all about keeping and creating some great relationships with co-workers, employees and all of the people that are around you and in your life. Let’s face it,...

Why do you do what you do? This is a question that you should know the answer to. Episode 38 discusses the importance of knowing why we do what we do in life and in our profession. Have you ever wondered why you get up every morning and go to work?...

To build great customer service you need to have a great response for those challenging moments. Episode 37 discusses the importance of these responses and gives you some tips to improve your response that you give the customer. Let’s face it,...

Move in day is a day that is full of stress and excitement for you and your new resident. This episode talks about move in day and gives you some great tips to make that day go as smooth as possible. Moving can be stressful. Why not make the day go...

We all have expectations and our customers are no different. Episode 35 is all about building customer service skills that focus on exceeding expectation and increasing the customer experience. Our customers deserve the very best. The challenge is...

Communication is an intricate part of your job in the world of property management. Episode 32 covers the importance of a neat and clean communication style. Having a good grasp on some great communication skills will help guide you through the most...