Thought Leaders – Real Estate Re-imagined (formerly The Elevate Podcast)

Thought Leaders – Real Estate Re-imagined (formerly The Elevate Podcast)


What we got wrong about fees: Ben White on the future of service

July 16, 2025

What if everything you've been taught about property management is fundamentally wrong?

In this game-changing episode of Thought Leaders, Ben White, co-founder and CEO of Ailo (processing transactions for 250,000+ users nationwide), reveals why the traditional "production line" approach to property management is undermining profits and driving away talent.

As the co-founder and CEO of Ailo, Ben is now leading the charge toward what he calls "The Third Wave", – where superior investor experience, powered by technology, decides who wins.

In this episode, you'll discover:

  • Why property managers could earn 50% more (and the pay structure holding them back)

  • How to transform regulatory compliance from cost centre to profit centre

  • The big profit opportunity hiding in all new legislation

  • Why treating property management like McDonald's is your biggest mistake

  • How AI will expand services, not replace property managers

  • The mindset shift from "collecting rent" to "community relationships"

Ready to implement The Third Wave in your agency?

Resources Mentioned:

Ailo Platform: https://ailo.io/
Third Wave Property Management Course: https://thirdwavepm.eliteagent.education/

#PropertyManagement #RealEstateAustralia #PropTech #RealEstateInvesting #PropertyManagers