Cracking the Code

Cracking the Code


How Wowing Customers Led to $60 Million in Annual Revenue

October 19, 2025

Building a strong customer base is great, but building a referral fan base is transformative. Companies that master unforgettable customer service every time can see remarkable growth.

On this episode of Cracking the Code, Mary Jean “MJ” Anderson, retired president of Anderson Plumbing, Heating & Air, unpacks how wowing customers fulled a leading company built on trust, care, and consistency. Discover how you can implement genuine service and empower your team to go above and beyond to transform your customer base into your greatest asset.

The post How Wowing Customers Led to $60 Million in Annual Revenue first appeared on My Contractor University | Dashboard.