Cracking the Code

Cracking the Code


Latest Episodes

The 60-Second Rule: 2X Lead Conversions
December 01, 2025

Is your follow-up speed costing you thousands in missed revenue? Studies show that if you dont reach a new lead within a minute, your chances of converting it drop by more than half. In todays world

AI and the New HVAC Leads Game
November 16, 2025

How are you performing on lead generation? Many contractors still think lead generation is about ranking on Google and bidding on the right keywords. But the game has changed. Youre not marketing to

Double Growth with Better Booking
November 09, 2025

Whats the fastest path to double your business growth? Chad Petermen, President & CEO of Peterman Brothers, says its mastering your call center! Most contractors already have good lead volume, but t

Building a Buyer-Ready HVAC Business From a M&A Expert
November 02, 2025

Selling an HVAC business isnt just a financial milestone. Its a legacy moment that reflects your leadership and the culture youve built. Successful exits happen when owners prepare early and treat

How Menu Pricing Unlocks Trust, Transparency & Sales
October 26, 2025

Too many contractors still rely on quote-driven sales processes that often cause confusion and slow sales momentum, sometimes to a screeching halt. This week on Cracking the Code, Drew Cameron and Rus

How Wowing Customers Led to $60 Million in Annual Revenue
October 19, 2025

Building a strong customer base is great, but building a referral fan base is transformative. Companies that master unforgettable customer service every time can see remarkable growth. On this episode

How Contractors are Thriving in a Changing Landscape
October 12, 2025

External pressures are reshaping the HVAC industry from tariffs and private equity, to rapidly evolving homeowner expectations. Yet despite it all, top-performing contractors are growing stronger an

AI That Builds Better Customer Journeys
October 05, 2025

Everyones talking about AI, but heres the truth it wont replace people and it wont replace critical thinking. The real competitive edge comes from using AI to inform and elevate your customers

How Video and Training Led to 3X Business Growth
September 28, 2025

Tripling a business doesnt happen overnight. For Barron Heating, AC, Electrical & Plumbing, it came from two core commitments: finding the right people and building the right systems. Video became th

The Three Keys to Lasting Success
September 21, 2025

Whos really running your business and what should you focus on? How should you think about finances? The answers to these fundamental questions are often more straightforward than we make them out to