Both men have a full understanding of what it takes to grow a business while remaining true to the foundation of what allows such expansion in the first place.

But in the fairly new, yet rapidly expanding, digital space, what exactly is the state of hospitality? How do companies of a large magnitude maintain a digitally hospitable capacity?

On this episode of the Digital Hospitality podcast (sponsored by our friends at Restaurant365) and hosted by Shawn Walchef, Dave’s Hot Chicken CFO James McGehee provided a simple definition: “Delivering the expected experience at the right time”.

WHAT DID YOU LEARN on this episode of the show? Let us know by leaving a comment! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

1. 
   
   1. K.I.S.S.E.S: The acronym KISSES stands for Keep It Simple, Sustainable, Efficient, and Scalable. This effectively describes the strategy for creating a perpetually positive customer experience at Dave’s Hot Chicken.
      
   2. Extraordinary Over Convenience: James McGehee of Dave’s Hot Chicken understands that the best way to deliver consistently as a restaurant is to be the best version of your brand. As he puts it, “extraordinary food will always win”.
      
   3. The People Are The Stars: An average of 4+ stars on Yelp is a gold standard of restaurant reviews. Morgan Harris of Restaurant365 knows that is not achievable without the help of the everyday workers involved
      
   
   

Check out this interview to learn about effectively scaling a business, being extraordinary in your life, and the integral role of the unseen people at restaurants.

• [01:38] – Dave’s Hot Chicken Growth
  
• [07:26] – Product Evolution
  
• [09:54] – Pandemic Lessons for Restaurants
  
• [13:52] – Being Extraordinary Matters
  
• [16:28] – Hiring Top Talent
  

Cali BBQ Media founder and podcast host Shawn Walchef caught up with the two restaurant industry leaders at the Restaurant Transformation Tour stop in Hollywood, which Cali BBQ Media was at to document and also take part in the excitement.

The sold out event was hosted by Restaurant365 and drew lots of talent from the restaurant and hospitality industries to The Wiltern in Los Angeles.

Products may change and technology will inevitably evolve, but both James McGehee and Morgan Harris have an astute ability to sift through what will work and what will not.

READ MORE: Restaurant365 Makes Restaurant Accounting Sexy featuring CEO Tony Smith (DH136)

James McGehee understands that the best way to deliver consistently as a restaurant is to be the best version of your brand.

“At the end of the day, it starts with extraordinary food. People may argue that it’s now convenience over extraordinary food. I will say extraordinary food will always win over convenience. – James McGehee on the Digital Hospitality podcast

Be sure to check out the full interview and follow Dave’s Hot Chicken (@daveshotchicken) and Restaurant365 (@restaurant365) on social media for the latest information on both innovative companies.

-Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

The Restaurant Transformation Tour is R365’s latest contribution to the restaurant industry. People gathering and enjoying community is the essence of the restaurant industry, and the central motivation for the Restaurant Transformation Tour. In the midst of the fun and music, however, there is also an immense amount of learning opportunities for participants.

Learn more: Restaurant Transformation Tour 2022

ABOUT RESTAURANT365 :

Restaurant365 is an all-in-one restaurant management software that puts profit at the center of the restaurant business. R365 places finance and operations on the same page so restaurants can confidently supercharge their profitability. Experience the only cloud-based, all-in-one restaurant accounting, payroll and HR, inventory, scheduling and reporting software that seamlessly integrates to your POS, vendors, and banking partners..
LEARN MORE: https://www.restaurant365.com

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ABOUT DAVE’S HOT CHICKEN :

Restaurant365 is an all-in-one restaurant management software that puts profit at the center of the restaurant business. R365 places finance and operations on the same page so restaurants can confidently supercharge their profitability. Experience the only cloud-based, all-in-one restaurant accounting, payroll and HR, inventory, scheduling and reporting software that seamlessly integrates to your POS, vendors, and banking partners..
LEARN MORE: https://www.restaurant365.com

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ABOUT DIGITAL HOSPITALITY PODCAST @calibbqmedia :

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef. The weekly series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media.
PODCAST ARCHIVE: https://calibbq.media/podcast-episodes

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CALI BBQ MEDIA LINKS:

➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast

➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6

➤ Cali BBQ Media Blog — https://calibbq.media/blog

➤ Restaurant365 Makes Restaurant Accounting Sexy – CEO Tony Smith (DH136)

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