Zeeks Pizza, a beloved Pacific Northwest staple, has taken its delivery game to new heights by implementing Shipday’s versatile delivery platform. Mario O’Brien, Director of Technology at Zeeks Pizza, shares insights on how the company has enhanced customer satisfaction and streamlined operations by using Shipday's hybrid model, which combines in-house and third-party delivery options. This approach, pioneered at Zeeks' Capitol Hill location, has allowed them to improve delivery quality and consistency. Shipday’s advanced reporting tools provide valuable metrics on delivery times, kitchen efficiency, and driver performance, helping Zeeks stay responsive to customer needs.

Interview Takeaways:

1. 
   
2. Improving Customer Experience – Food delivery has transformed over the past five years, with third-party apps reshaping how orders reach customers. Shipday offers restaurants a unique advantage by allowing them to seamlessly switch between using their own delivery drivers and outsourcing to third-party services as needed. This flexibility helps elevate the customer experience significantly. 
   
3. Understanding Their Clients – Understanding client needs and adapting in real-time sets Shipday apart from other companies and technologies. A strength well recognized by Mario O’Brien, Director of Technology at Zeeks Pizza.
   
4. The Keys To Success – In today’s ever evolving marketplace, staying agile is more important than ever. Shipday empowers restaurants to regain control over their delivery systems, strengthening the connection between restaurant and customer for a better food delivery experience.
   

Episode Links:

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• Zeeks Pizza Online: https://zeekspizza.com/
  
• Zeeks Pizza Instagram: https://www.instagram.com/zeekspizza/
  
• Zeeks Pizza Facebook: https://www.facebook.com/zeekspizza
  
• Shipday Online: https://www.shipday.com/
  
• Shipday LinkedIn: https://www.linkedin.com/company/shipdayinc/
  
• Shipday Instagram: https://www.instagram.com/shipdayinc/
  
• Shipday Facebook: https://www.facebook.com/ShipdayInc/
  
• Mario O’Brien LinkedIn: https://www.linkedin.com/in/riseupmario/
  
• Moin Islam LinkedIn: https://www.linkedin.com/in/moinislam/
  

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