Jeremy Julian, founder of Restaurant Tech Guys Podcast, shared his insights on the Digital Hospitality podcast with Shawn Walchef. 

With years of experience helping restaurants embrace technology and improve operations, Julian offered simple but powerful advice for those looking to break into content creation and adapt to an ever-changing digital landscape. 

“Just start.” he says.

Reflecting on his own journey, he emphasizes that it’s easier than ever to create content, thanks to modern tools and platforms. He encourages aspiring podcasters and creators to overcome their fear of imperfection. 

“It doesn’t need to be perfect,” he says, “Getting over the cringeworthiness of your own voice is probably the biggest thing… but you won’t know your cadence or format until you start.” 

Even with his podcast and position as CRO at Custom Business Solution , or CBS Northstar, a hospitality technology platform, digital hospitality goes beyond technology for Julian. It’s also about meeting guests where they are and ensuring they have a seamless, memorable experience no matter how they choose to interact with your brand. 

“Every business is in the hospitality business,” Julian points out, stressing that businesses today must provide value to customers across digital channels. “No longer are there days where people don’t have some level of influence. So you’ve got to meet your guests where they are.”

Meaning, businesses need to cater to the varying needs of guests, from the busy soccer mom looking for convenience to the couple on a date night expecting a special experience. He believes companies must not only meet but exceed these expectations to remain relevant and competitive. 

“If you’re not going to serve that guest how they want to interact, you’re not going to be relevant.” says Julian.

As the restaurant industry becomes more digital, Julian urges owners to “adopt and adapt.” 

He highlights the growing consumer demand for personalized, efficient service driven by tech giants like Amazon, Apple, and Facebook. Julian emphasizes the importance of using data to make informed decisions, enhancing both operations and customer experience. 

“Consumers are expecting more from you,” he explains, noting that modern tools now provide an abundance of data that can help restaurant owners make smarter, data-driven decisions. 

“If you’re not using that data to validate decisions or make better ones, you’re failing.”

Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.
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