When a potential new patient calls with some questions, it’s often a good idea to offer a free consult. That way, you can actually do a quick look, have them see the office, meet the dentist and team, and hopefully schedule an appointment.

Last minute cancellations are one of the most frustrating things in dentistry, and that’s what today’s question is all about.

This weeks listener question is about an associate who wanted a little something extra. What do you think it is, and what do you think the answer will be?

The doctor and several team members suspect there is a little “hanky panky” going on between the associate doctor and one of the staff.

A dentist is in the middle of a large case and have given the patient a payment plan. The patient is not paying and and appears he never will!!

Patients love the older hygienist who has no interest in soft tissue management, but have not warmed up to the new hygienist who is into perio therapy.

A hygienist has a horrible case of stink breath! They confronted her and she claims that….well, you just have tohear what she claims!

A young dentist is in debt for over a million dollars – between his practice loan and his “dentist’s lifestyle”. His Dad is expecting some support from his rich dentist son. and he doesn’t really like dentistry either!

A dentist considering an office remodel and purchasing a CBCT machine.He is worried that patients will resent this and make snide comments!

Team turnover plagues dental practices. Dr. Richard Madow and Dr. David Madow discuss issues that can cause rampant turnover and offer great solutions.