Host of the CX Central Podcast Justin Tippett interviews Dr. Jason Price – formerly the leader of an independent management consultancy that helps businesses improve the quality, efficiency and performance of customer-facing services.

Jason has extensive experience in helping a range of businesses transform their customer experience and in this podcast we discuss:

• What C-suite leaders should do to change the customer experience;
  
• How contact centre leaders and front line staff can tackle organisation silos that prevent service improvement;
  
• Why story-telling based on customer complaints and feedback helps make the case for business change;
  
• How and why companies are still not using CX to drive improvement;
  
• The future of CX and remote working – what to expect.
  

You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.

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