Host of the CX Central Podcast Justin Tippett interviews Maksim Lukascuk, Sales Engineering Manager, Avaya (Nordic Region)

Maksim has extensive experience in contact centre technology delivering a range of large and complex CX and EX projects for Avaya.

But in additional to be an expert at contact centre technology, Maksim has also gained his CCXP (Certified Customer Experience Professional) qualifications that give him a unique insight into using technology to improve the customer experience (and how the two are intertwined).

In this podcast the following topics are discussed:

• Contact centre and CX technology –
  
• Automation –
  
• Cloud adoption –
  
• Customer Experience (CX)
  

To learn more about the course Maksim completed to prepare for his CCXP certification visit: https://cxskills.com.au/customer-experience-management-course/

You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.

As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:

Quick links:

• Learn more about the CX Fundamentals/CCXP exam preparation course that Maksim completed  > 
  
• Find suppliers of Cloud Contact Centre technology on the CX Industry Business Directory >
  
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