Host of the CX Central Podcast Justin Tippett is joined by the Managing Director of livepro Brad Shaw to explain all about Knowledge Management software/systems that are now commonly found in contact centres for good reason, it's almost impossible to run a contact centre without one!

Topics covered include:

- What is a Knowledge Management System
- How they work
- Why they are different from Sharepoint, Word Documents, Excel, Intranet sites etc
- Indicative pricing
- Typical benefits (and why it has such a compelling Return on Investment)
- Where you can find a list of suppliers