In this episode host, Justin Tippett talks to Daniel Ord, one of only 10 Recognised Training Providers in the world for the CXPA (Customer Experience Professionals Association) to talk about the Certified Customer Experience Professionals accreditation (CCXP).

Topics covered include:

- What the CCXP is
- What are the core competencies
- How to gain your certification
- What's involved in the exam
- The requirements for doing the exam