In the latest episode of the CX Central Podcast, host Justin Tippett catches up with Peter Monk - General Manager of Concentrix, Australia New Zealand to talk about the impact COVID has had on the outsourcing/BPO industry throughout 2020 along with some great insight into what to expect next year and beyond.

Key topics include: 

How COVID has impacted the Contact Centre Industry
The changing landscape of contact centre outsourcing
Challenges with transitioning quickly to a remote workforce
Change in onshore versus offshore sentiment
Future Predictions for 2021 and beyond including the impact of technology, recruitment, remote work and more.