In this episode of the CX Hustle Podcast, we chat to James Whitcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Topics covered include:

- The challenges of recruiting contact centre roles in 2020
- The cost of agent turnover
- The toughest roles to fill
- Tips on how to get recruitment right
- The future of contact centre recruitment

With over 14 years of contact centre recruitment experience, James provides us with a fascinating insight into the challenges and opportunities facing contact centre recruitment both for today and tomorrow.