Starting a new call centre management role can be daunting whether its a small or large centre with technology, people management, stakeholder management and more to quickly get your head around. 

Luckily the host of the CX Hustle Podcast Justin Tippett and global call centre guru Daniel Ord share some tips to help you succeed.

Topics we cover include:

-The importance of having operational mastery in Call Centres
-The importance of Team Leaders
-The types of skills you need to flourish 
-Leadership
-Influence
-Networking
-What type of reporting is important
-Strategy
-Some key questions and answers good call centre managers should be able to answer.