The CX Central Podcast
Understanding Erlang C for call centres
September 20, 2018
A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
Melbourne, Australia
All things Call Centres, Customer Experience (CX) and Customer Service.
Visit Podcast Website
RSS Podcast Feed
Subscribe
Share
Add to MyCast