The CX Cast®
263: Customer Obsession Explained
Companies that put the customer at the center of their leadership, strategy, and operations enjoy stronger revenue growth, more satisfied customers, and more engaged employees than their competitors. And customer-obsessed firms can better pivot in response to market shocks like the pandemic. In this episode we’re joined by VP, Principal Analyst Shar VonBoskirk to discuss customer obsession and how to use it to create a strategy that will make your business thrive.
Click the titles below for more on this topic:
* Customer Obsession Explained
* The Intelligent Approach To Growth
* The State Of Customer Obsession
* Is Customer Obsession Worth It?