The CX Cast

The CX Cast


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237: The Past, Present, And Future Of The CX Cast

November 19, 2020

In this episode, the CX Cast host, Jenny Wise, reflects on what makes the CX Cast unique and hands off host duties to fellow CX analyst, Angelina Gennis. If you have any feedback or episode ideas, please email cxcast@forrester.com.

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The CX Cast
By Forrester
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relev
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