[bctt tweet=”I just listened to @JeanneBliss talk #CustomerExperience on @Patperdue’s Customer Experience Podcast” username=”CustExpPodcast”]   Jeanne Bliss is the President of CustomerBliss, where she guides the C-Suite and Chief Customer Officers aro...

[bctt tweet=”Make a big difference by focusing on the doing the little things consistently really well.” @hyken” username=”CustExpPodcast”] Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations....

Shen Hyken is a customer experience expert

Afshan Kinder is a partner at Switchgear Consulting, a firm dedicated to helping organizations lead transformational change  driven by a need to enhance the customer experience.  Afshan has spent her career working with organizations that have set a hi...

Delivering great customer experience, every time, is really hard to do.   Whether it’s over the phone, over social media, or apps on your smartphone, or in person, there are some companies who are just really good at this.