Mondays have a bad rap!  They often bring us down…. Why is that?  Probably because when we hear Monday we think office cubicle, stuck in front of a computer, and our life is gonna suck for the next 5 days until the weekend.

CEO's, Directors, and Business Leaders all value from having a great reputation. Learn how Customer Experience contributes to your brand's reputation and what you can do to improve it.

SHOW NOTES This Week's Guest, Jeanne Bliss This week I sat down with Jeanne Bliss, best selling author of I Love You More Than My Dog, Chief Customer Officer, Chief Customer Officer 2.0, and her latest book,

Uncover the Customer Experience Secrets from Saje Wellness.

SHOW NOTES Casper.  The Sleep CompanyI'm really excited to share this conversation with Michael Kim, the Sr. Director of Customer Strategy and Planning for...Casper!  The Sleep Company!  I'm a huge fan of Casper,

SHOW NOTES What's Unique About This Episode...Our guest, Peter Aceto, is the President and CEO of Tangerine Bank.  He was incredibly open about what it takes to foster genuine customer (or in their language,

As this episode is published close to Thanksgiving, It's only appropriate that I express my gratitude to my wonderful guests, as well as my listeners.  Podcasting is a journey of sharing, and bringing together.

You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com).  Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.

Arleen King is Senior Vice President of Customer Experience at TELUS, and is the real deal when it comes to creating a customer centric culture. Arleen supports more than 6,000 team members in Canada, and 2,800 team members internationally.

[bctt tweet=”Great #CustomerExperience doesn’t mean sacrificing great #Sales. TY @MikeAoki for being a guest on our #podcast!” username=”CustExpPodcast”] Our guest, Mike Aoki is the President of Reflective Keynotes Inc.,