Content Operations

Content Operations


Latest Episodes

Futureproof your content ops for the coming knowledge collapse
November 17, 2025

What happens when AI accelerates faster than your content can keep up? In this podcast, host Sarah OKeefe and guest Michael Iantosca break down the current state of AI in content operations and what it means for documentation teams and executives. Togeth

The five stages of content debt
November 03, 2025

Your organization’s content debt costs more than you think. In this podcast, host Sarah OKeefe and guest Dipo Ajose-Coker unpack the five stages of content debt from denial to action. Sarah and Dipo share how to navigate each stage to position your

Balancing automation, accuracy, and authenticity: AI in localization
October 20, 2025

How can global brands use AI in localization without losing accuracy, cultural nuance, and brand integrity? In this podcast, host Bill Swallow and guest Steve Maule explore the opportunities, risks, and evolving roles that AI brings to the localization pr

From classrooms to clicks: the future of training content
October 06, 2025

AI, self-paced courses, and shifting demand for instructor-led classeswhats next for the future of training content? In this podcast, Sarah OKeefe and Kevin Siegel unpack the challenges, opportunities, and what... Read more The post From classrooms t

From PowerPoint to possibilities: Scaling with structured learning content
September 22, 2025

What if you could escape copy-and-paste and build dynamic learning experiences at scale? In this podcast, host Sarah O’Keefe and guest Mike Buoy explore the benefits of structured learning content. They share how organizations can break down silos b

Every click counts: Uncovering the business value of your product content
August 11, 2025

Every time someone views your product content, it’s a purposeful engagement with direct business value. Are you making the most of that interaction? In this episode of the Content Operations podcast, special guest Patrick Bosek, co-founder and CEO o

AI in localization: What could possibly go wrong? (podcast)
August 04, 2025

In this episode of the Content Operations podcast, Sarah O’Keefe and Bill Swallow unpack the promise, pitfalls, and disruptive impact of AI on multilingual content. From pivot languages to content hygiene, they explore whats next for language servi

Help or hype? AI in learning content
July 21, 2025

Is AI really ready to generate your training materials? In this episode, Sarah O’Keefe and Alan Pringle tackle the trends around AI in learning content. They explore where generative AI adds valuelike creating assessments and streamlining translati

Tool or trap? Find the problem, then the platform
June 02, 2025

Tempted to jump straight to a new tool to solve your content problems? In this episode, Alan Pringle and Bill Swallow share real-world stories that show how premature solutioning without proper analysis can lead to costly misalignment, poor adoption, and

Deliver content dynamically with a content delivery platform
May 19, 2025

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Fluid Topics CEO Fabrice Lacroix explore dynamic content deliverypushing content beyond static PDFs int