For the 49th episode of the CIO podcast hosted by Healthcare IT Today, we sat down with Joanne Mizell, Chief Operating Officer at Banner|Aetna to talk about Frictionless Billing, an initiative to improve the patient billing process.  Mizell shares with us some of the financial and revenue pressures that healthcare organizations are facing today and her answer may surprise you.  Plus, she shares how being a “payvider” (provider and payer) provides a great opportunity to address problems like the Frictionless Billing effort they rolled out to improve the billing experience for patients.  We also ask Mizell how technology has helped and hurt healthcare in her decades of experience in the industry.  Finally, she gives some great advice for those who are just coming up in the industry.

Here’s a look at the questions and topics we discuss on this episode:

• What are some of the financial and revenue pressures that healthcare organizations are facing today?
  
• How does Banner|Aetna being a “payvider” allow you to address problems that would be hard to address if you didn’t have a foot on both sides (payer and provider)?
  
• Talk to me about your “Frictionless Billing” program. What prompted the effort? What went into it? And what have been the results?
  
• You’ve had decades of experience in the industry, how has technology helped and how has it hurt us?
  
• Tell us the best piece of advice you’d give someone who is just coming up in the industry.
  

Now, without further ado, we’re excited to share with you the next episode of the CIO Podcast by Healthcare IT Today.

We release a new CIO Podcast every ~2 weeks. You can also subscribe to the Healthcare IT Today podcast on any of the following platforms:

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