For the 79th episode of the CIO podcast hosted by Healthcare IT Today, we are joined by Mike Mainiero, SVP and CDIO at Catholic Health to talk about his experience with the CrowdStike outage! We kick this episode off by discussing how Mainiero and his team responded to the outage. Then, we talk about how quickly it took him to realize what was happening and know that this was going to be a larger-scale problem. Mainiero then shares what he had previously done to prepare his organization for incidents like this and what lessons he and his team learned that they will apply moving forward. With organizations having hundreds to thousands of systems, it is simply impossible to test every single update – so Mainiero and I discuss how he is approaching future updates to try to prevent an issue like CrowdStrike from happening again. Next, we debate on how to properly balance fixing technical issues with ongoing patient care. Lastly, Mainiero passes along the best piece of advice he’s received in his career.

Here’s a look at the questions and topics we discuss in this episode:

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• How did you and your team respond to the CrowdStrike incident?
  
• How quickly did you realize what was happening and that this was a larger-scale problem?
  
• What had you done to be prepared for something like this and what are the lessons for you and the team going forward?
  
• With hundreds (thousands) of systems, you can’t test any and every update. How are you approaching future updates to try and prevent issues like this from happening again?
  
• How do you approach balancing the technical fix with ongoing patient care?
  
• What’s the best piece of advice you’ve been given in your career?
  

Now, without further ado, we’re excited to share with you the next episode of the CIO Podcast by Healthcare IT Today.

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