There are many details that demand mental energy. You’re likely focused on starting something new and how to bring your vision to life, but smaller tasks—like choosing the right payment processor for your business—can become overwhelming. With so many options, how can we stay focused while navigating these essential but exhausting decisions?

In this episode, I have Jeff Maine, founder and CEO of Pay Proudly, a payment processing company. Jeff discusses the payment processing industry and how his company aims to provide a better experience for businesses. He emphasizes building relationships with customers based on transparency and trust, offering personalized solutions tailored to each client's needs rather than competing solely on price.    
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Listen to the podcast here:

Payment Processing Solutions for Businesses with Jeff Maine
Welcome to Action’s Antidotes, your antidote to the mindset that keeps you settling for less. Now, when it comes to a lot of the endeavors that we’re taking on, particularly starting businesses, there’s a lot to figure out and there’s a lot of things that we need to put mental energy into that we might not necessarily want to be thinking about because, likely, you’re thinking about what your passion is, you’re thinking about what you want to start, and thinking a bit about how you want to do it, but some of these nitty-gritty details, such as selecting a payment processor solution when there are so many out there, can be just a huge use of mental energy that you weren’t necessarily hoping to sign up for and I know how some of this decision fatigue around this and many other issues can cause people to lose their steam. So, today, I would like to introduce you to my guest, Jeff Maine, and he is the founder and CEO of a company that helps you figure out payment processing called Pay Proudly.
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Jeff, welcome to the program.

 

Thanks so much for having me today, Stephen. Looking forward to talking about this fun subject of payment processing. 

 

Yeah, it’s just one of the many things that businesses need to think about. And so, to orient our audience here, what do payment processors do and why does nearly every business need a payment processor?

 

The majority of businesses take the majority of their payments today through electronic payments so a lot of people go the Square routes. They go to big box shops, they go to their bank, sign up for credit card processing, but there’s a lot of small, independent sales organizations out there that have relationships with the big banks that this is what we focus on. This is our business. And so, obviously, when we were founding Pay Proudly, we – I’ve been in this business for 25 years and we’ve seen a lot of different things and I apologize to a lot of people for our industry. When I walk indoors, I apologize for a lot of what’s happened in our industry, and we can dive into some of that today, but there’s just a bad stigma around our industry. I tell people sometimes I feel like it’s that used car sales approach and there’s just a lot that goes on. And so one of the big differences that we’ve done in Pay Proudly is we want to know our customer and we want our customer to know us and we know we’re never going to grow as big as the big guys but we’re taking that extra step and the first part of our mission is all about clarity to our merchants. We really want them to understand payment processing and understand why they need to process or how they need to process and what kind of system they need to process on and really dive into it so that they feel more comfortable with making a decision that affects a big part of their business. So how we get paid is often overlooked but it shouldn’t be. So that’s what we’re doing.

 

So what do most people do when they look for a payment processor? Say, the average person just starts a website where, I don’t know, just say you’re selling a basic service and needs to collect $100...