In this episode of Enabling B2B Buying with Charles Bernard, Charles sits down with Leah Aducal, Client Success Lead at Collavia, to explore how better demos and genuine human support can transform the sales process and build client trust.

After years in the education industry, Leah transitioned into the business world to keep helping others while staying close to her growing family. Her experience in teaching shaped a people-first approach to leadership and client success that continues to serve her today. Now at Collavia, she works closely with clients to guide onboarding, increase adoption, and empower teams with a better buying experience.

• What Leah carried from her teaching experience into client success leadership
• Why better demos should solve problems, not just show off features
• How dedicated human support makes or breaks product adoption
• The role of empathy and listening in building client trust and long-term momentum
• How success teams contribute to scalable growth alongside sales

• Enabling Buying in a World of Selling by Charles Bernard
• Lessons from Collavia’s client adoption journey

Visit the website for Leah and Raymund‘s business: https://rallyph.com/

Listen & Subscribe to Enabling B2B Buying with Charles Bernard
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If you have questions you would like answered by our guests or experts, share them with us on LinkedIn or email your questions to info@collavia.com.

To learn more about Charles Bernard’s book Enabling Buying in a World of Selling, visit enablingbuying.com.

Looking for more episodes? Check out the full podcast collection right here: https://collavia.com/blog/

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