In an exclusive interview with Swaay.Health at the E3 Executive Summit hosted by Kyruus Health (Kyruus), Dr. Gardner shared his thoughts on the state of patient experience, where collaboration is happening, and how Kyruus is helping to enable more cooperation.

Key Takeaways

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2. Collaboration is Essential. Solving healthcare’s biggest challenges requires breaking down silos between payers, providers, and other stakeholders.
   
3. Smart Care Navigation. Health systems must prioritize the right care at the right place—freeing capacity for high-acuity cases by directing low-acuity needs to retail clinics or remote monitoring.
   
4. Trust-Building Works. Open communication between payers and providers can reduce friction, like prior authorization barriers, and improve patient care outcomes.
   

Speaking at this intimate gathering of payers, providers, and health tech experts, Dr. Gardner emphasized the need for collaboration across the healthcare ecosystem to solve the industry’s most complex problems.

“The problems we are trying to solve in healthcare right now are too big to be solved in silos,” Dr. Gardner explained. “Kyruus is like a pollinator of ideas across multiple organizations. We asked ourselves: Why don’t we bring folks into the same room to have some of these important conversations [around access and patient experience].”

The E3 Executive Summit is the latest iteration of the event that Kyruus hosts annually that is meant to break down the silos between plans and providers.

At this year’s Summit, Dr. Gardner noted a significant shift: health systems, once focused on filling schedules, are now grappling with capacity.

“What has changed in the last year is that most of the organizations we work with are actually at capacity,” stated Dr. Gardner. “When you are full, you can’t grow. So, people have begun to ask themselves, are we the best organization to see this patient? Or would they be better served a different place?”

According to Dr. Gardner, this situation has led to deeper collaboration between plans, providers and patients because their incentives are all aligned:

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• Patients want access to care at an affordable price
  
• Plans want to keep members healthy at a lower the cost of care
  
• Providers want to direct patients to the most appropriate level of care to optimize utilization
  

Smart care navigation – guiding patients to a facility or care modality that is most appropriate for their condition/health issue – offers a rare win-win-win for patients, plans, and providers. This is where Kyruus and the organizations gathered at E3 are working together.

“A lot of this happens around clinical care,” Dr. Gardner remarked. “When clinical teams find common ground, they pull their organizations closer to shared goals, ultimately benefiting the patient.”

During the interview, Dr. Gardner also shared his optimism for the future of Kyruus, which recently rebranded and expanded its suite of offerings.

“We felt in order to fulfill our mission, we needed to be broader in terms of the stakeholders with whom we are engaged with,” said Dr. Gardner. “The idea of a care access platform means building a community and to collaborate with different parts of the industry. We are in a unique position.”

Let’s hope the optimism and collaboration on display at the E3 Executive Summit carries forward into 2025 and beyond.

Learn more about Kyruus Health at https://kyruushealth.com/

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