In this episode, Cathy’s joined by Janet Leighton, Timpson’s Director of Happiness, to explore how the long-standing family business has built a high-trust, people-first culture through “upside-down management.” Janet shares how Timpson hires for personality over CVs, runs with just two core rules, and measures support through a single-question Happiness Indes – all designed to give frontline colleagues true autonomy. The conversation also dives into the practical reality of workplace happiness, from financial and emotional wellbeing support to weekly lotteries and “Great Culture Month,” offering clear lessons for organisations looking to create engaged, resilient teams.