"There's so much hard work we need to do just tokeep on ploughing through the To-Do list of digital, like making more [public] servicesthat work in better ways [and]fixing the data that sits undern

"My takeout from today is that you really need to listen to your users and do your research, and do regular research and get testing.... Because it's been quite obvious and apparent to me today that i

Understanding Users is at the Leeds Digital Festival 2022!Returning for its 7th year, the festival is an open, collaborative celebration of digital culture in all its forms and hosts a two-week line-

Sophie Dennis is the conference programme chair of the SD in Gov (Service Design in Government) conference, held in Edinburgh, Scotland in September 2022.The conference is aimed at participants who

I'm really excited to share this - it's something I've been wanting to do for ages!In this episode of Understanding Users, I speak with four friends and fellow freelance digital folks, and who I've h

Steve Bromley is a games user researcher.In this episode of Understanding Users, Steve talks of the fascinating and unique production environment of video games, along with varying UX maturity le

In this episode of Understanding Users, I have the pleasure of chatting to another international guest, this time based in Sydney, Australia.Tim tells me about his career journey into UX from academi

Thanks for listening to this podcast.This time, I'd like to do something a little different - and reach out to you the listeners for your thoughts and feedback!The show has been running since Octob

Vanessa Devine is a UX Designer and Project Manager at Cheeky Monkey Media in British Columbia, Canada.In this episode of Understanding Users, my first full-length interview with an international gu

In the final part of this 4 episode mini-series covering the fully-remote UCD Gathering 2022, I chat with some of the conference attendees to hear more about why they came to the event, what they enjo