With 2 decades of philanthropic development experience, Lisa Chmiola of Fablanthropy knows what it takes to keep donor retention rates high. Whether in a small or large shop, your focus should be on relationship building, not creating shiny reports. In this episode Lisa discusses

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• 4 reasons why retention is so low
  
• the importance of an outreach strategy and plan
  
• the need to stop being so territorial
  
• why immediate follow up- both internally and externally- is critical to retention and
  
• 9-to-5: If donors don't work 9-to-5, then why should we?