In our best practices segment today, Chris Baker joins us for the second week in a row to cover all the high points – and there are many – of ProVia® exceptional vinyl windows. Our Horror story today, involves Ron’s struggle to get the home appliance insurer American Home Shield to live up to its coverage. This time the hassle was over a DOA dishwasher in Ron’s rental unit. The last time, the hassle involved a clothes dryer in Ron’s house. After four visits from American Home Shield appliance repair people, the dryer still took two hours to dry clothes. In our Feature today, Amos Fisher, head of Vintage Millwork and Restoration, a sister company to Mid-Atlantic Timberframes, who we had on last week, walks us through the company’s exquisite products – from interior doors to custom staircases.