In our Replay, Joann’s “Mom suite” is complete. She’s moved in and lovin’ it. It’s the third week of the month...time for the Bad Guy Bulletin. Today We discuss how, in our opinion, more and more companies are passing the cost of customer service on to the customer. Based on your experience, do you agree? In the Feature today, real estate pros in New Jersey and Pennsylvania kick off the second year of the Your Valuable Home Real Estate Round Up. Join us over the next several weeks, as real estate pros from around the country weigh in on the state of the residential real estate market.