When it comes to auto repair, the experience can vary dramatically depending on the shop’s standards and practices.

Below-standard auto repair shops often create significant frustrations for consumers, leading to a loss of trust and confidence in the industry. These shops typically fail to meet basic service expectations, resulting in a range of issues from subpar repairs to poor customer service. Such deficiencies can manifest in various ways, including the use of low-quality parts, inadequate diagnostic procedures, and insufficient technician training. Consequently, consumers may face recurring problems with their vehicles, extended downtimes, and unexpected expenses, which can be financially and emotionally draining.

Industry Coach and talent Cecil Bullard, CEO of the Institute of Automotive Business Excellence, sheds light on the core issues plaguing below-standard auto repair shops.

Cecil points out that these substandard shops often neglect customer service fundamentals, exacerbating consumer frustrations. Poor communication & lack of transparency,  are common grievances. “Customers need to feel confident that their concerns are being heard and addressed properly,” Bullard notes. When repair shops fall short in this area, it creates a disconnect and erodes the trust that is crucial for building long-term customer relationships.

Join us as we investigate some of the root causes plaguing auto repair shops.

*special call-in show contributor Greg Buckley of Buckley’s Auto Care 

*Susie Sockets Singing Pandas Restaurant Chandler , AZ

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