Learn how to smoothly handle an employee who says s/he's been offered more to work elsewhere. Watch 'The Counter Offer' Video (16 mins 56 sec): Download 'The Counter Offer' Cheat Sheet, Video, Audio, and Slides

Join Jed and Bob as they discuss the do’s and don’ts of how to properly set expectations with your people. Watch the 'Setting Expectations' Video (15 mins 00 sec): Download the 'Setting Expectations' Cheat Sheet, Video, Audio, and Slides

Join Jed and Bob as they discuss the good and bad practices for customer service that apply in all industries.  A focus on service is not merely the concern of those in retail. Watch the 'Great Customer Service' Video (16 mins 16 sec): Download the 'Gr

Short, highly-structured and focused one on one meetings with each of direct reports on a weekly or bi-weekly basis, can save you time, and drive performance in your organization.  Join Jed and Bob as they discuss how and why to do effective one on one m

Join Jed and Bob as they discuss how you can go about introducing yourself to a new organization or department when you are taking on a new leadership role. Watch 'Introducing Yourself as a New Leader' Video (15 mins 05 sec): Download 'Introducing Yours

Join Jed and Bob as they discuss how manager, Monty Orr should be onboarding his people.  Some managers wait for the HR group to get this sorted for them.  Other managers, like Monty Orr, take matters into their own hands. Watch 'Onboarding Employees'

Join Jed and Bob as they introduce the concept of the 9 Box Grid, and discuss how to roll it out in any organization. Watch 'The Nine Box' Video (16 mins 45 sec): Download 'The Nine Box for Succession Planning' Cheat Sheet, Video, Audio, and Slides

Join Jed and Bob as they explore how to use a RACI Chart in any organization. Watch the 'RACI Analysis' Video (17 mins 26 sec): Download the 'RACI Analysis' Cheat Sheet, Video, Audio, and Slides

Join Jed and Bob as they discuss the four key actions, and potential pitfalls of conducting a great Performance Appraisal. Watch the 'Performance Appraisals' Video (16 mins 06 sec): Download the 'Performance Appraisals' Cheat Sheet, Video, Audio, and S

Join Jed and Bob as they discuss why, how and what managers should delegate. Watch the 'Delegate Effectively' Video (25 mins 06 sec): Download the 'Delegate Effectively' Cheat Sheet, Video, Audio, and Slides