In this episode, Evan and Daniel are joined by Gretchen Case and Hank Smither, Co-Founders and Managing Partners of The Wilshire Group. Even the most robust revenue integrity and billing departments have challenges, and the common issue that causes friction between these two areas is a lack of collaboration. Industry experts feel that the key to becoming a cross-functional revenue cycle is aligning these two areas around the CDM. At the core of the revenue cycle, the hospital CDM is extensive. It contains thousands of individual charges and procedures across all hospital departments. Gretchen Case and Hank Smither have been fighting the R.I. and Billing battle for years and will share with us industry trends, frustrations from both sides, the importance of communication, and what they have seen work and not work during their time in this space.

Sit back and get ready for a fun data exchange!