Carolyn and Seth talk about the latest research around managed services. With the pandemic beginning to fade, MSPs are feeling optimistic about the prospects for the future. Many are exploring the addition of premium services, which may require changes to the business model since areas like cybersecurity or data analytics do not necessarily follow repeatable processes. In order to serve the full range of customer needs, MSPs may need to further explore partnering with specialists. The ultimate goal for most MSPs is improving customer experience, both for their own clients and their clients' clients.

Trends in Managed Services research brief: https://connect.comptia.org/content/research/trends-in-managed-services-2022