Carolyn and Seth discuss the challenges with massive tech platforms, including unintended consequences, changes to the model, and the potential for lockin. Both consumers and businesses have more responsibility than ever to evaluate the platforms they are using and build exit strategies for when things go wrong.

Farhad Manjoo on Twitter and journalism: https://www.nytimes.com/2019/01/23/opinion/covington-twitter.html

Casey Johnston on Gmail storage limits: https://theoutline.com/post/6997/why-is-my-gmail-suddenly-full?zd=1&zi=dhzqdvrj

Kashmir Hill on blocking Amazon: https://gizmodo.com/i-tried-to-block-amazon-from-my-life-it-was-impossible-1830565336

David Samuels on technology surveillance: https://www.wired.com/story/is-big-tech-merging-with-big-brother-kinda-looks-like-it/